I thought this would look better with some nice images...
Then we can pop up site intercept practices over this lovely ;) background.
Site intercept describes a survey implemented by MaritzCX on a client's website that will pop-up under specified conditions and request a website user to respond.
Note: Integrating a survey into a mobile app rather than a website is a separate process and is not part of site intercept surveys. See the Mobile SDK on the MaritzCX Developer Portal for more information on mobile app surveys.
Our out of the box solution is somewhat limited, so any site intercept integration will most likely involve the client's engineers quite a bit. To elaborate on this, consider these points to determine the scope of the project, as well as scope of the clients' engineers' involvement:
What are the trigger rules for the survey? i.e. what criteria must be met for the user to receive a survey invite? Out of the box we can use a probability (i.e. 10% of users get the survey), we can do a time on page delay (3 minutes on the page before the invite pops up), and we can do a page-visit minimum (must visit 3 pages before being invited). Anything beyond that would be a custom trigger that their engineers would build on their end.
What is the trigger behavior? Out of the box, our survey pops up right when the user accepts the invite. If the client wants any kind of delay between being invited to take the survey and actually taking the survey, or any other customization, that will involve custom work from their engineers.
What fatigue rules does the client want? We can set a number of days until that user is invited again and that's it. We can set a separate amount of days for users that accept vs users that decline, and both options are stored using cookies on the browser. Anything other fatigue rules will involve the client's engineers.
What data do they want to capture, if any? Out of the box, we can capture operating system, browser, device type/size, and IP address. Anything specific to their website, such as UserId or email, is something they would need to pass us, and would involve their engineers.
Does the survey and/or invite need to be translated, or will it just be in English? (see below for more details)